Our support team is on hand to help UK players with account, payment and bonus enquiries, technical issues or general feedback. If you need assistance with KYC documents, deposits, withdrawals or any site fault, contact us through email, phone or live chat and we’ll respond promptly. We also advise on safer gambling tools and can guide you through account-related processes in a timely way. Our advisers are ready to explain bonus terms, wagering queries, withdrawal guidance and help with disputes.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email for account, payments and bonus enquiries) |
| General enquiries | [email protected] (general enquiries and feedback) |
| Affiliate enquiries | [email protected] (affiliate and partnership team) |
| Phone | +44 20 7946 0823 (phone for urgent queries) |
| Working hours | Mon-Fri, 09:00-18:00 UK time |
Email is our preferred contact method for detailed requests, account-related issues or situations that need documents. Please send messages to [email protected] with a clear subject, your account username and up-to-date contact details, and attach any relevant files. Where possible include recent transaction dates or reference numbers to help us process your enquiry faster and avoid delays.
Support enquiries are usually handled promptly. Most requests are answered within one business day, with simple account or payment queries often resolved faster. Complex issues, such as KYC verification or disputed transactions, can take longer depending on their nature and may require escalation to specialist teams. We aim to keep you updated until your case is closed.
Your feedback, suggestions and ideas are welcome. Please tell us about games, payments, promotions or any site issues. All messages are reviewed carefully and used to improve the service and the user experience. We regularly act on common requests, fix reported problems and test improvements, so your input helps make the site easier and more enjoyable to use.
